Service Features
Smart FAQ Automation
We turn your repetitive customer questions into instant, helpful replies. Firstline automates key touchpoints like returns, shipping, product & booking info - so your team doesn't have to.
Return & Shipping FAQs
Product Sizing or Specs
Bookings & Service Info
24/7 Instant Replies
Tailored to Your Brand
No generic scripts. Every chatbot is built in your voice - with answers mapped to your actual customer journey delivered wherever you interact with them most. The experience feels like you, not a bot.
Brand-Tone Customisation
FAQ Flow Mapping
Visual Alignment
Website Integration
Social Media Integration - Instagram DMs
Whatsapp Integration
Set Up in Days - Not Months
We handle the full integration within a week. No complicated tech. No ongoing retainer. Just a simple, done-for-you install with optional monthly support.
5-7 Day Turnaround
No Technical Heavy Lifting
Optional Monthly Updates & Support
Fully Managed Setup
85%
of Common Questions
Handled Instantly by Chatbots, freeing up human teams to focus on high-value support.
24/7
Instant Replies
Never miss a question- Chatbots work across time zones, even when your team is offline.
+40%
Customer Satisfaction
Instant replies = happier shoppers. CSAT scores increase significantly with bot support.
60%
Reduction in Support Volume
Chatbots eliminate over half of repetitive tickets
Zero
Technical Lifting
We manage the full install, brand scripting and automation setup. You just approve and go live.
3
Channel Coverage
We integrate your Chatbot with your online store, Instagram DMs and Whatsapp - meeting your customers where they already are.
